Refund Policy
All orders are subject to a 25% restocking fee. Returns will only be accepted within 30 days of purchase and must be unopened, unused, and free of any markings or damage to the original packaging. Special Orders, including Custom Trim Kits, are final sale and cannot be returned.
Privacy Policy
Effective Date: July 8, 2022
BBQ Freedom LLC (“BBQ Freedom,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting BBQFreedom.com.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
- Information We Collect
Information You Provide
We may collect personal information you voluntarily provide, including:
Name
Email address
Phone number
Mailing or project address
Information about your outdoor kitchen project
Any information you submit through contact forms, quote requests, appointment requests, emails, or phone calls
Information Collected Automatically
When you visit our website, we may automatically collect information such as:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referral website
General geographic location
This information helps us improve our website and customer experience.
- How We Use Your Information
We use your information to:
Respond to inquiries
Prepare estimates and project proposals
Schedule consultations
Process orders and payments
Provide customer service
Deliver products and services
Send order updates
Improve our website and services
Detect fraud or security issues
Comply with legal obligations
With your permission, we may also send promotional emails regarding new products, special offers, or company updates. You may unsubscribe at any time.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Remember your preferences
Analyze website traffic
Improve website performance
Measure marketing effectiveness
You may disable cookies through your browser settings, although some features of the website may not function properly.
- Third Party Services
We may use trusted third party providers to operate portions of our business, including services for:
Website hosting
Payment processing
Appointment scheduling
Email communications
Analytics
Advertising
These providers receive only the information necessary to perform their services and are expected to safeguard your information.
- Payment Information
Payments may be processed through secure third party payment providers. BBQ Freedom does not store complete credit card information on our servers.
- Sharing Information
We do not sell your personal information.
We may share information only when necessary to:
Complete your order
Coordinate deliveries or installations
Work with contractors or service providers involved in your project
Comply with legal requirements
Protect our legal rights or prevent fraud
- Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
- Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Correct inaccurate information
Request deletion of your information
Request a copy of your information
Opt out of certain communications
To exercise these rights, please contact us using the information below.
- California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, request deletion of eligible information, correct inaccurate information, and limit certain uses of sensitive personal information where applicable.
BBQ Freedom does not sell or share personal information for cross contextual behavioral advertising as those terms are defined under California law.
- Children’s Privacy
Our website is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.
- External Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page. The Effective Date at the top will indicate the latest revision.
- Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
BBQ Freedom LLC
Phone: (800) 549 4879
Email: hello@bbqfreedom.com
Website: https://www.bbqfreedom.com